Exchanges & Returns

General Policy 

We will accept returns or exchanges of any product (except for the products listed below) which you are not completely happy with provided you return it to us within one (1) month of the issuance of the Shipment Confirmation and provided it is returned to us in the same condition as when you received it. You must include with any product return or exchange all original boxes, labels, product instructions, hang tags, tags, documents, receipts and wrappings. Any product which is returned to us damaged or which is not returned to us in the same condition as when you received it will not be accepted for return or exchange.

 

Defective products

In circumstances where you consider that a product is defective, you should promptly contact us via our web form with details of the product and the defect. Alternatively, you can contact us by e-mail at contact@akaofficiel.com or by telephone at 1-514-945-6323 where you will receive instructions from us.